OWNERSHIP and COPYRIGHT
The Art of Makeup owns all rights, title and interest in and to this website. All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to The Art of Makeup. Except as expressly authorized, the use or misuse of such Marks from this web site is strictly prohibited. No part of this website may be copied, modified or used in anyway without the prior written consent of The Art of Makeup. The contents of our site are intended only for your personal use and for non-commercial purposes. True Colours has obtained sub-license to use the Mark from The Art of Makeup.
While we use all reasonable efforts to include accurate and up-to-date information in our web site, we make no warranties or representations as to its accuracy. True Colours assumes no liability or responsibility for any errors, omissions or completeness of the information provided in the content of the web site. Information provided is subject to change at any time without prior notice.
This site is for informational and entertainment purposes only. It is not intended to provide any medical information or advice about the skin or otherwise.
True Colours does not warrant that the function or operation of this Web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of this site, you agree that your access is undertaken at your own risk. True Colours shall not be liable for damages of any kind related to your use of or inability to access this site.
The accuracy of any colour, texture, or detail of actual merchandise displayed on your monitor screen may vary with the actual product, due to technical issues and is dependent on your particular monitor. True Colours cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.
Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed to our company through izuskincare.com/izucosmetics.com, our social media accounts, shall become and remain the property of True Colours.
While we make every effort to respond quickly to applicable email, True Colours is under no obligation to respond to all email, or to pay compensation of any kind for your comments or submissions.
There may be third party sites which link to this site. True Colours does not endorse any such site or the goods or services offered on such site. Your linking to any other off-site pages or other sites is at your own risk. True Colours will not be held liable or responsible for the use or content of any sites which link to this site.
LIMITATION OF LIABILITY
In no event shall True Colours be held responsible for any errors or omissions in the content of this site, including, without limitation, errors in pricing or availability of products. In the event a product is listed at an incorrect price, True Colours or izuskincare/izucosmetics.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order cancelled, you can request for a credit to be issued towards your card. Price and availability of product is subject to change without prior notice.
At True Colours, we respect our customers and understand that you are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. We will only share your information with outside parties and collaborators who require such access to improve our services and to fulfill your orders.
We may use your information to improve the service and content of our site, to communicate information to you, for our marketing and research purposes. From time to time, True Colours may send you information on new products.
Orders are processed on business days. If you order on a weekend or public holiday, your order will be processed on the next business day.
We reserve the right to limit orders to no more than six units of any item if deemed necessary.
You will receive an email and an IZU order number as confirmation of your order.
If you have any questions regarding your order, kindly email us at firstname.lastname@example.org and include your order number for all inquiries.
We accept all major credit cards.
REFUNDS AND EXCHANGES
We accept returns for defective, damaged, incorrect items, proven skin allergy, in accordance with the following return policy:
All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at +65 6733 7335 to speak to a Customer Service Representative and receive your return authorization number (if eligible).
You must have purchased the item from us at www.izuskincare.com
The item must be returned to us, in its original packaging, with all accessories, within 7 days of the date
upon which we provided the item to the carrier for delivery to you.
For defective products, the problem must be due to manufacturing defects that caused the item to be of
Non merchantable quality.
For cases of skin allergy, you must produce a medical certificate from a qualified dermatologist stating that
your skin allergy is caused by the use of our products.
For defective or damaged products, we will try to replace the same item but if it is not available, customer
may opt to replace with another product of the same value or receive a refund.
Your refund will be in the form of payment used for the purchase.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the
amount of any discounts, promotions or coupons that you received), including sales tax charged with
respect to the item.
- Credits will be issued after we receive, inspect and process your return. Please allow time for the returned
item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit
your account. Your credit card company determines when the credit will be reflected in your statement. It
may take one full billing cycle for the credit to appear on your account.
True Colours does NOT share inventory with any physical stores. Therefore, if you purchased an item(s) in a retail store, you must return your item(s) to the original counter/store.
SHIPPING AND HANDLING
Standard local shipping/delivery : within 5 to 10 business days
We will make every effort to deliver your package as soon as possible. Currently, you can only ship your online order to one location. If you require shipping to multiple addresses, please break your item into separate online orders. We do not accept P.O. Box as a delivery address. We may require signature on all deliveries.
For overseas delivery, we will generally deliver to you by air, unless otherwise stated. Once your order is submitted to us, we will revert with delivery charges relevant to your destination and mode of shipment for your order confirmation
OUT OF STOCK ITEMS
If for any reason an item that you ordered is out of stock, you will be notified immediately. You will have the option to cancel the order or to exchange for a different merchandise. If the newly selected merchandise is of a highly value, customer agrees to pay the difference in price.
All prices displayed at this website are expressed in Singapore Dollars.
We make every effort to maintain prices, although it may be necessary to change prices from time to time. We will confirm any changes with you by email, fax, telephone or by your order confirmation document.
ALL PRICES ON THIS WEBSITE APPLY TO ON-LINE PURCHASES ONLY AND WILL NOT BE MATCHED AT ANY IZU RETAIL LOCATION.
Your online security is very important to us. All personal information submitted to us during ordering or registration is confidential and protected to the best of our professionalism.
When you purchase products from our web site, we collect your name, address, telephone number, e-mail address and credit card information. We use this information to fulfil your order and to communicate with you about your order. In fulfilling your order, we only share your personal information with outside parties to the extent necessary to fulfil your order.
For increased privacy and security, our website will not have access to any of your credit card details unless you have opted to save the information with us.
Transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third Parties not under the control of True Colours may be able to access or intercept transmissions or private communications without True Colours' permission or knowledge. True Colours takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.
True Colours shall not, under any circumstances, including but not limited to negligence, be liable for any special, incidental or consequential damages that result from the disclosure or use of the information or materials on this site.
True Colours reserves the right to change the Terms and Conditions at any time. Any such changes will be posted on this site.
AGREEMENT TO TERMS AND CONDITIONS
Your use of this site constitutes your agreement to be bound by and to act in accordance with all the above Terms and Conditions.
As True Colours continues to develop this web site and take advantage of technologies to improve the services we provide, we encourage you to refer to this policy on an on-going basis so that you understand our current policy. This policy was updated on Apr1, 2013.